Unplanned downtime on a production line costs manufacturers dearly. This is why Hytec has introduced a service exchange programme to ensure much faster turnaround times on pump repairs, benefiting both production and the customer’s bottom line.

The Service Exchange programme is a component replacement system that supplies refurbished units with a one-year warranty. Returned equipment is refurbished to factory specification, while repair and service costs are well-priced and easily predicted. With this programme, machine downtime is kept to the minimum with selected immediately-available and directly off the shelf repaired pump units.

“Customers who use our Service Exchange Units are guaranteed that no shortcuts are taken, that only genuine parts as specified by the manufacturer are used, and that the pumps are subjected to rigorous inspection and function testing – including leak and pressure tests – before they leave our premises,” explains André Lindeque, Engineering Manager, Hytec. “This ensures that all units are repaired to original factory standards.”

Lindeque further explains: “We are flexible in our approach.  Specific service exchange programmes have been implemented to satisfy the unique product requirements of certain customers.”

Hytec’s ability to repair and service pumps, controls, drives, gearboxes, cylinders and electronics, has seen Hytec become one of only six Bosch Rexroth Service Centres of Competence in the world. Hytec technicians have controlled access to repair documentation via the Internet, and they receive on-the-job training from German experts.  Hytec representatives also pay regular visits to pump manufacturers overseas – in order to stay abreast of any new developments in this field.